As Global Process Owner (GPO), you will be accountable for the design, documentation, performance, and continuous improvement of the Customer Pricing & Billing subdomain, covering areas such as One List Price, Billing, PEAK and BAU, R1–R5.
You play a key role in PVM’s business transformation, ensuring process integrity, alignment, and compliance across process, data, technology, and organizational dimensions.
Your responsibilities include:
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Owning the end-to-end process and data design for your subdomain, supported by the Process Excellence Lead (PEL) and Functional Chief.
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Acting as the final decision authority for subdomain process and data standards, ensuring measurable business value.
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Maintaining process documentation and ensuring alignment with business and transformation goals.
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Acting as delegated Global Data Owner for relevant master data, defining and maintaining global data standards.
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Collaborating with central Data Governance, regional stewards, and IT to ensure data quality and compliance.
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Driving the continuous improvement agenda together with the PEL, based on strategic priorities and insights from the business.
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Leading fit-gap assessments, impact analyses, and process improvement initiatives.
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Providing expert input to the Request for Change (RFC) and backlog process, supporting from business case to adoption.
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Leading the Process Excellence Network within the subdomain to ensure consistent global execution and feedback loops.
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Promoting standardization and adoption of global process and data standards across all regions and business units.
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Acting as a gatekeeper to ensure global template integrity, approving or rejecting business and data requests via the global change process (CAB).
