Global Process Owner - Customer Pricing & Billing

Perfetti Van Melle • Voltijd • SCHIPHOL-OOST, Nederland • 3mnd

Join us!

Are you experienced in process design, optimization and transformation, and do you enjoy creating global standards that drive commercial excellence? Then this is your chance to join the Business Process Excellence organization as our new Global Process Owner – Customer Pricing & Billing!

What you will do

As Global Process Owner (GPO), you will be accountable for the design, documentation, performance, and continuous improvement of the Customer Pricing & Billing subdomain, covering areas such as One List Price, Billing, PEAK and BAU, R1–R5.
You play a key role in PVM’s business transformation, ensuring process integrity, alignment, and compliance across process, data, technology, and organizational dimensions.

Your responsibilities include:

Owning the end-to-end process and data design for your subdomain, supported by the Process Excellence Lead (PEL) and Functional Chief.
Acting as the final decision authority for subdomain process and data standards, ensuring measurable business value.
Maintaining process documentation and ensuring alignment with business and transformation goals.
Acting as delegated Global Data Owner for relevant master data, defining and maintaining global data standards.
Collaborating with central Data Governance, regional stewards, and IT to ensure data quality and compliance.
Driving the continuous improvement agenda together with the PEL, based on strategic priorities and insights from the business.
Leading fit-gap assessments, impact analyses, and process improvement initiatives.
Providing expert input to the Request for Change (RFC) and backlog process, supporting from business case to adoption.
Leading the Process Excellence Network within the subdomain to ensure consistent global execution and feedback loops.
Promoting standardization and adoption of global process and data standards across all regions and business units.
Acting as a gatekeeper to ensure global template integrity, approving or rejecting business and data requests via the global change process (CAB).

About the scope

The introduction of harmonized pricing is a key enabler for PVM’s commercial agenda. The One List Price concept standardizes pricing globally, enabling visibility of trade payments and improved efficiency of trade investments. By creating global standards for pricing, discounts, and billing, you contribute to a stronger foundation for commercial profitability and compliance worldwide.

What we need from you

Our ideal candidate is a strategic thinker with strong process ownership and a passion for global standardization and data excellence. You combine analytical skills with a pragmatic, collaborative approach.

You offer:

A Bachelor’s or Master’s degree in Business Administration, Economics, Supply Chain or a related field.
5–10 years of experience in process design, optimization, or transformation within relevant functional domain (e.g. Order to Cash, Customer Pricing, Billing).
Deep expertise in end-to-end subdomain processes and a strong understanding of data governance principles.
Proven track record of cross-functional collaboration and stakeholder management.
Experience working in a global, matrixed environment, ideally within FMCG or another multinational industry.
Strong analytical and problem-solving skills, with the ability to translate complex processes into clear, actionable standards.
Excellent communication skills and the ability to engage stakeholders at multiple levels.
Fluency in English (written and spoken); other languages are a plus.

What we offer

Excellent remuneration package.
Annual bonus opportunity.
Opportunities for personal and professional development.
Work in a dynamic international environment with leading global brands.
A family-oriented culture where we truly care about our people.
Hybrid working: partly from the office, partly from home.

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