Key Technology, a Duravant company, seeks a Director of Lifecycle Services to lead the aftermarket business across EMEA, Asia, and high-growth emerging markets. In this strategic management role, you drive profitable growth in parts and field services, shape aftermarket strategy, and lead a multifaceted team while serving as a member of the management team.

What are you going to do?

As Director of Lifecycle Services at Key Technology, you lead the aftermarket business across EMEA and Asia. You will be responsible for a profit centre P&L, for aftermarket parts and field service. In addition to having responsibility for all commercial parts and service sales activities, you direct the coordination of technical and administrative service and support activities, including installation, repair, preventive maintenance, training, warranty, engineering changes, and upgrades to be performed at client sites.

Tasks and responsibilities:

Develop and execute comprehensive aftermarket strategy aligned with the Lifecycle Services business model, including market methodologies, delivery approaches, and pricing structures
Provide commercial leadership across all aftermarket areas, implementing sales programs and service marketing initiatives that drive revenue and margin growth
Lead a multifaceted team including Aftermarket Sales, Service Managers, Training specialists, Parts Department Managers, and field technicians
Manage department budgeting, expense control, staff training, and warranty cost management to optimize profitability and operational efficiency
Conduct market analysis and develop new service products such as contracts, extended warranties, and customer training programs responsive to market opportunities
Deliver comprehensive reporting on aftermarket growth, profitability metrics, and key performance indicators to internal leadership and parent company stakeholders
Actively influence cross-functional departments to reduce warranty exposure and enhance overall operational performance

The offer

Join a globally recognized organization with deep roots in engineering excellence and customer-centric service delivery. You'll work within a collaborative management team environment where strategic thinking drives business growth, supported by comprehensive resources and a culture that values operational excellence and continuous improvement across all markets served.

Competitive salary package commensurate with experience and market position
Comprehensive benefits including health insurance, retirement planning, and professional development opportunities
Leadership role with P&L responsibility across a significant profit centre
Traveling up to 30% travel across EMEA and Asia regions
Exposure to global markets and diverse customer segments in food processing and material handling
Opportunity to shape aftermarket strategy and drive innovation in service product development

Profile

You demonstrate strong change leadership capabilities and excel at cross-functional collaboration in matrixed environments. Your communication proficiency enables you to build commitment and consensus across organizational levels, customers, and partners. You adopt a holistic systems perspective, empathize with multiple viewpoints, and challenge assumptions to drive strategic thinking and operational improvement.

Job requirements:

Bachelor's degree in technical or business field with 10+ years of work experience
Minimum 5 years in comparable management positions with P&L responsibility
Strong financial acumen, business analysis, and strategy development capabilities
Experience in food processing, field service, or equipment aftermarket operations
Proficiency with Office 365, CRM systems, and ERP platforms
Knowledge of operations, logistics, manufacturing, and engineering processes
Experience in a matrix organisation

Location

Beusichem

Key Technology, part of the Duravant group, stands as a global leader in engineered equipment solutions for food processing, packaging, and material handling sectors. With over 100 years of operating history and worldwide sales and service networks, Duravant delivers trusted end-to-end process solutions through engineering expertise, integration capabilities, and operational excellence. The organization serves diverse markets across EMEA and Asia, providing immediate and lifetime aftermarket support that drives customer success and operational reliability.

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